PRIVACY POLICY

Privacy Policy

Effective September 29, 2026

This policy explains what information Star Auto Body ("we", "us", "the shop") collects through starautobodyhowe.com and when you contact us, how we use it, and the choices you have. Star Auto Body is located at 515 N Collins Fwy, Howe, TX 75459.

Information we collect

• Information you give us. When you fill out a form on this site, call, text or email the shop, we collect what you provide, such as your name, phone number, email address, the service you need, details about your vehicle and any photos you send.
• Information collected automatically. Like most websites, our site and the tools that run our forms may collect basic technical information such as your browser type, device type, pages viewed and the date and time of your visit. Our form provider may set cookies to keep the form working and to protect it from spam.

How we use your information

• To respond to your request and prepare your estimate.
• To schedule your appointment, perform the repair and keep you updated on its status.
• To answer your questions and provide customer service.
• To send promotional messages, only if you have separately agreed to receive them.
• To keep records of the work we do and to meet our legal and business obligations.

We do not sell your personal information.

Text messaging

If you provide your mobile number and agree to receive text messages, Star Auto Body may text you about your estimate, appointment scheduling, repair status updates and customer service. If you separately agree to marketing messages, we may also text you special offers, discounts and seasonal service reminders.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to any message to opt out. Reply HELP for help, or call us at (903) 532-5365.
• Agreeing to receive text messages is not a condition of getting an estimate or any service.
• Mobile carriers are not liable for delayed or undelivered messages.

We do not share your mobile phone number or your text messaging consent with any third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never sold, rented or shared with any third party, except with the service providers that deliver our messages on our behalf.

How we share information

We share your information only as needed to serve you:

• Service providers that run our website, forms, customer records and messaging on our behalf. They may use your information only to provide those services to us.
• Your insurance company, when your repair involves an insurance claim and you ask us to work with them.
• When required by law, or to protect the rights and safety of our customers, our business or others.

How long we keep information

We keep customer records for as long as we need them to serve you and to meet our record keeping, tax and legal obligations. If you contacted us but did not become a customer, you can ask us to delete your information.

Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it. You can opt out of text messages at any time by replying STOP. To make a request, call (903) 532-5365 or email Service@starautotexas.com.

Security

We use reasonable measures to protect your information. No method of storing or sending information over the internet is completely secure, so we cannot guarantee absolute security.

Children

This website is intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.

Contact us

Star Auto Body
515 N Collins Fwy, Howe, TX 75459
Phone: (903) 532-5365
Email: Service@starautotexas.com